Skrift

Skrift is an innovative SaaS platform that allows organizations to provide support and counseling via SMS, ensuring privacy and anonymity for its users. By leveraging the simplicity of SMS communication, Skrift makes it incredibly easy for people to reach out for help without the need for making a phone call or downloading an application. This level of accessibility is particularly beneficial for users seeking anonymity when discussing sensitive topics. The platform features flexible settings, integrated automation, and an intuitive dashboard, enabling support agents to manage conversations efficiently. Skrift also includes functionalities such as appointment scheduling, where volunteers can set up and manage online meetings with clients to further the engagement beyond initial SMS communications. The tool is equipped with an autoresponder feature to ensure continuity in communication, even outside of regular business hours. Additionally, for municipal clients, the software integrates with common administrative structures to manage access rights securely. Specialized inbox systems make it easy for agents to track relevant conversations in an organized manner, facilitating seamless internal communications and note-sharing within the platform.